Built for Africa: Trinasolar Showcases Weather-Resilient Solar + Storage Solutions at Africa Energy Forum

With over 1 gigawatt of solar equipment supplied in South Africa in the past year, Trinasolar (www.Trinasolar.com) returns to the Africa Energy Forum (AEF) reaffirming its position as a long-term partner in Africa’s clean energy journey. At this year’s event in Cape Town, the company is spotlighting its next-generation solar and battery storage solutions, designed to withstand extreme weather, harsh environmental conditions, and evolving grid demands across the continent.

“As the energy crisis and climate volatility continue to impact South Africa and the broader African region, Trinasolar is focused on delivering real solutions that enable long-term energy security,” said Vincent Wu, Global Sales Vice President and MEA MU Head at Trinasolar. “Our high-efficiency PV modules and advanced energy storage systems are engineered to meet the challenging realities on the ground. Through our presence at AEF, we’re reinforcing our commitment to supporting Africa’s transition to a greener, more stable energy future; one built on innovation, resilience, and strategic collaboration.”

Taking centre stage is the launch of the Vertex N 630W (NED19RC.20), Trinasolar’s newest ultra-durable solar module. Tailored for Africa’s diverse and often unpredictable conditions, the module features reinforced mechanical design, anti-dust and corrosion-resistant components, and a record-breaking 55 mm hail resistance rating, which is more than double the industry standard.

Certified for fire safety and built to perform in environments rich in salt, ammonia, and sand, the module delivers a maximum power output of 630W and up to 23.3% efficiency. Its low-voltage, high-string design is compatible with leading inverters, while reducing system costs and installation time for commercial and utility-scale developers.

“We’re seeing strong momentum across the region, especially in the commercial, industrial, and utility-scale sectors where innovation and ease of installation matter,” said Zaheer Khan, Regional Director for South Africa, Trinasolar MEA. “Installers and partners are drawn to solutions like the Vertex N 630W, not just for its performance, but because it addresses real operational challenges in tough environments.

“In just the past year, Trinasolar has delivered over a gigawatt of technology solar equipment in South Africa alone,” Khan added. “It’s a milestone that reflects our growing footprint, trusted relationships, and long-term commitment to the region. And we’re just getting started.”

Trinasolar’s growing Africa portfolio includes solar modules, smart tracker systems, energy storage solutions, and floating PV technologies. These offerings are designed to meet the continent’s diverse energy needs with quality, flexibility, and integration at the core. With local presence in Johannesburg and Cape Town, and warehouse facilities in Durban that maintain 10–20 megawatts of stock for quick nationwide delivery, Trinasolar supports rapid deployment across the region. Its expanding footprint includes commercial engagement in Kenya, Nigeria, Morocco, and other strategic markets.

Over the past decade, Trinasolar has played a key role in shaping South Africa’s solar market—driving utility-scale projects, enabling C&I growth, and supporting the country’s path toward decentralisation and clean energy. As Africa’s energy transition accelerates, Trinasolar remains focused on scaling integrated systems, expanding local talent and operations, and collaborating closely with governments, utilities, and private sector partners to deliver long-term energy resilience.

Trinasolar will be exhibiting at Booth B15 at the Africa Energy Forum in Cape Town from 17–20 June, where its senior team will be available for business meetings and stakeholder discussions.

Distributed by APO Group on behalf of Trinasolar.

For media inquiries please contact:
Mariam Agag – PR Manager, Trinasolar MEA
Email: mariam.agag@trinasolar.com

Lojayne Mohsen – Senior Consultant, Fekra Communications
Email: lojayne.mohsen@fekracomms.com

David Gyampo, Account Manager – Razor PR
Email: david.gyampo@razorpr.co.za

About Trinasolar (688599. SH):
Founded in 1997, Trinasolar Co Ltd (stock symbol: Trinasolar; stock code: 688599) is engaged mainly in PV products, PV systems and smart energy. PV products include R&D, production and sales of PV modules. PV systems consist of power stations and system products. Smart energy comprises mainly PV power generation and operations and maintenance, smart solutions for energy storage, smart microgrid, and development and sales of multi-energy systems. We are committed to leading the way in smart PV and energy storage solutions and facilitating the transformation of new power systems for a net-zero future.

On June 10, 2020, Trinasolar was listed on the Science and Technology Innovation Board (STAR Market) of the Shanghai Stock Exchange (SSE). It was the first PV and energy storage company to go public on the STAR Market providing PV products and systems, as well as smart energy. For more information, please visit www.Trinasolar.com.

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SARS clamps down on non-compliance in the fuel industry

Source: South Africa News Agency

The South African Revenue Service (SARS) is working with other law enforcement agencies to combat illicit fuel trade, which costs the fiscus approximately R3.6 billion per year.

In the past four months, the National Joint Operational and Intelligence Structure (NATJOINTS) has carried out several interventions.

A joint intelligence team, comprising SARS and South African Police Service (SAPS) officials, has identified 23 targets across Gauteng, Mpumalanga and KwaZulu-Natal.

In addition, 13 criminal cases were registered with SAPS, supported by SARS trade investigators, for customs and excise contraventions, and fraud. 

“The intelligence-driven joint enforcement interventions included search-and-seizure operations targeting certain fuel storage facilities and depots, as well as random sampling of tanker transport to test the fuel viscosity and composition. In some cases, adulterated diesel – analysed in these investigations – had up to 68% paraffin content,” SARS said.

Over the past decade, countries along the Maputo Corridor (South Africa, Eswatini and Mozambique) have become primary targets of the illicit fuel trade, which is driven by organised criminal networks that smuggle and illegally adulterate fuel. 

SARS has established that some importers declare fuel amounting to 40 000 litres or less, whereas investigations reveal that up to 60 000 litres of fuel are actually imported. 

“This is called under-declaration and documents are falsified to perpetuate this fraudulent activity. SARS has also detected a national trend, where many of the fuel-storage and distribution depots are involved in the adulteration of all fuel products, especially through illegal mixing of diesel with paraffin.

“Fuel adulteration costs the fiscus approximately R3.6 billion per year, according to statistics by the International Trade Administration Commission,” SARS said.

Faced with such carefully planned criminality, government agencies are working together more closely to detect, prevent and combat fuel adulteration, and enforce the Customs and Excise Act. 

SARS noted that the illicit economy is a global phenomenon that threatens South Africa’s society, economy, and national security.

“Tax evasion, smuggling, illegal transactions, illicit manufacturing and fraud undermine the rule of law, erode public trust, distort markets, deprive governments of revenue, and enable corruption and organised crime. 

“The pervasiveness of these illicit activities in our country demands that all enforcement agencies work jointly to curb their harmful practices. The illicit economy is complex and requires a whole-of-government response among public entities, the private sector, civil society, and international partners,” SARS said.

SARS Commissioner Edward Kieswetter expressed his appreciation to the SARS and SAPS teams and other government departments for their untiring efforts to detect, combat and prevent the scourge of the illicit economy. 

“The criminal syndicates engaged in these brazen acts have become emboldened to act callously, with no restraint, in pursuit of their rapacious and criminal gains.

“These syndicates can only underestimate our resolve to eradicate this criminality at their peril. These acts threaten the very foundation of our society. Our message is clear: we will spare no efforts to crush them,” the Commissioner said.

Kieswetter said State agencies will collaborate and work within the law to confront illicit trade. 

The joint intelligence team also found the following:

  • 953 515 litres of contaminated diesel fuel.
  • Six fuel depots that were in contravention of Sec. 37 of the Customs and Excise Act 91 of 1964, as amended.
  • Assets and contaminated fuel to the value of R367 274 330, leading to further investigation, and criminal and civil liabilities.
  • Two so-called fuel “washrooms”, one of which is a rare mobile “washroom” fitted on a transport truck, used to remove paraffin markers.
  • Twelve fuel transport trucks, which were identified after suspected false declaration on importation of an average of 15 000 litres of fuel per tanker. – SAnews.gov.za

Private sector urged to use SAYouth.mobi to create more job opportunities

Source: South Africa News Agency

President Cyril Ramaphosa has called on businesses and other public sector entities to use SAYouth.mobi to provide more pathways for young people to earning and learning.

In his weekly newsletter, the President reflected that the country observed Youth Day on 16 June in tribute to the generations of young people who continue to inspire the ongoing pursuit for social justice, equality and opportunity for all.

“The private sector needs to use all available mechanisms, including the Employee Tax Incentive, to hire young people.

“South Africa’s young people deserve to lead lives of dignity. Unemployment is robbing far too many youths of this right. As government and business, let us continue to work together and do all within our means to empower young people to find jobs and create their own opportunities,” the President said. 

WATCH | Youth Day commemoration 

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President Ramaphosa said that if the country is to live up to the democratic promise for which so many sacrificed their lives, it is essential to invest in today’s generation of young people and unleash their potential.

Like many parts of the world, he highlighted that South Africa is grappling with high youth unemployment. 

“To overcome this challenge, we need an approach that includes investing in education and skills development, fostering youth entrepreneurship and implementing targeted employment programmes focusing on young people,” he said. 

As part of this work, government established the Presidential Employment Stimulus and the Presidential Youth Employment Intervention, initiatives that are providing opportunities to hundreds of thousands of young people at a time when not enough jobs are being created to absorb new entrants into the labour market.

Since it began in 2020, the Presidential Employment Stimulus has provided more than two million jobs and livelihood opportunities. Of the participants in the programme to date, 72% are young people and 66% are women.

A vital part of government’s efforts to empower young people is the SAYouth.mobi platform, which is a single point for unemployed young South Africans to access opportunities for work, training and learning.

There are now over 4.7 million young people registered on the SAYouth platform and the Department of Employment and Labour’s employment services database. Through these platforms, young people have been supported to access over 1.6 million earning opportunities.

“Last week in the City of Tshwane, I met with a number of young people who told me excitedly they had been approached by potential employers who had seen their profiles on SA Youth.mobi.

“I want to encourage young job-seekers to utilise this trusted recruitment platform at https://sayouth.mobi/. Registration is free and the app is zero rated, meaning you can access the site and its contents without incurring any data charges,” the President said. 

READ | Presidential Youth Initiative continues to empower SA’s most excluded youth

The President said government has also focused on providing workplace experience and on-the-job training. He added that young people have often expressed frustration around the onerous experience requirements from employers, which effectively serve as a barrier to entry for them. 

In 2019, government abolished the work experience requirement for entry level jobs in the public sector. Through the Youth Employment Service, a collaboration with the private sector, thousands of young people have been placed in workplace experience opportunities in a range of economic sectors.

“The extent and scale of the youth unemployment crisis means that we should not focus solely on placing more young people in formal, existing jobs, but that we must bolster skills development and foster an entrepreneurial culture.

“It is critical that we overcome the mismatch between the skills available in the workforce and market need,” he said. 

President Ramaphosa said this is why government is investing in vocational training. 

“We have increased funding to Technical and Vocational Education and Training (TVET) colleges and subsidies for the operationalisation of new campuses. Each year, we are placing thousands of learners and graduates into workplace experience opportunities.

“Entrepreneurship is a key economic growth driver, but rates of entrepreneurial activity in South Africa are relatively low compared to other countries. We are working to foster an enabling environment that allows more young people to become self-employed,” the President said. 

The Presidential Youth Employment Intervention has been working with the National Youth Development Agency and the Department of Small Business Development to financial and non-financial support to young people for their businesses.

“Through all of these initiatives, the state has supported millions of young South Africans with work opportunities, work experience and skills development. However, we can only vastly scale up the employment of young people with greater private sector involvement,” the President said. – SAnews.gov.za

CORRECTION: CityBlue Hotels Announces Le Mirage Residences by CityBlue, The Tallest Branded Residences in East Africa

CityBlue Hotels, Africa’s fastest-growing local hotel chain, and SMB Properties, a leading property developer in Kenya, today announced a strategic partnership to launch the 256-unit Le Mirage Residences by CityBlue. This landmark collaboration will introduce a new paradigm of upscale residential living in Nairobi, with Le Mirage Residences by CityBlue poised to become one of Kenya’s tallest and most iconic towers.

The announcement, made at the prestigious Future Hospitality Summit Africa in Cape Town, marks a significant milestone for both entities and for Kenya’s real estate market. Le Mirage Residences by CityBlue will offer an unparalleled living experience, combining SMB Properties’ expertise in crafting exquisite residential spaces with CityBlue Hotels’ renowned hospitality management.

Le Mirage Residences by CityBlue, located in the prime Westlands area of Nairobi, is designed to cater to the discerning tastes of high-net-worth individuals and expatriates seeking premium living. The development will feature luxurious 1, 2, 3, and 4-bedroom apartments, complemented by an extensive array of 22+ world-class amenities.

These include over 52,000 sq. ft. of space dedicated to wellness, lifestyle, and recreational amenities. From Kenya’s highest rooftop infinity pool to a full-service spa, fully equipped gym, squash and pickleball courts, private cinema lounges, and dedicated children’s play areas, creating a vertical city concept that redefines urban luxury.

As Kenya is emerging as a prime investment destination in Africa, Le Mirage Residences by CityBlue presents a unique opportunity for investors to be part of this growth. With projected capital appreciation of up to 30% in 3 years after completion and ROI of up to 23%, the development combines lifestyle with long-term financial returns.

“This partnership demonstrates commitment to a relentless quest for footprint in key African markets and diversifying our offerings beyond traditional hotels,” said Jameel Verjee, CEO of CityBlue Hotels.

“Nairobi’s dynamic real estate landscape presents a unique opportunity to blend our expertise in hospitality with SMB Properties’ vision for luxury residential development. Le Mirage Residences by CityBlue will deliver the signature CityBlue experience, ensuring comfort, convenience, and unparalleled service for our residents.”

Taher Saleh, Managing Director of SMB Properties added, “Le Mirage Residences by CityBlue represents the pinnacle of luxury and architectural innovation in Kenya. We are proud to collaborate with CityBlue Hotels, a brand synonymous with excellence in hospitality, to create a landmark that will stand as a beacon of modern living in Nairobi. This project is a direct response to the growing demand for high-end residential properties in Kenya, and we are confident that its prime location, superior design, and comprehensive amenities will set new benchmarks in the market.”

The project is poised to be one of Kenya’s tallest residential towers, reflecting the nation’s ambitious growth and the increasing sophistication of its urban centers. Its strategic location in Westlands, a vibrant commercial and residential hub, ensures easy access to Nairobi’s business districts, diplomatic missions, and premier lifestyle destinations.

Distributed by APO Group on behalf of The Bench.

Contact:
For CityBlue Hotels:
Email: grow@citybluehotels.com

For SMB Properties:
Email: sales@smbproperties.co.ke

About CityBlue Hotels:
CityBlue Hotels is Africa’s fastest-growing local hotel chain, renowned for its customer-centric approach and commitment to providing world-class hospitality across Eastern and Western Africa’s major cities. With a focus on seamless, tech-supported experiences, CityBlue Hotels aims to redefine comfort and convenience for business and leisure travelers alike. The brand is dedicated to expanding its footprint and diversifying its offerings to meet the evolving demands of the African hospitality market.

About SMB Properties:
SMB Properties is a privately-owned luxury property developer based in Kenya, specializing in bringing to life residential projects designed with pristine detail for premium living. With a strong track record of delivering exquisite developments, SMB Properties is committed to transforming spaces into lifestyles, where prime locations meet unparalleled amenities. The company plays a significant role in shaping Kenya’s luxury real estate landscape, catering to discerning buyers seeking high-end finishes and world-class living experiences.

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Africa Data Centres and Blue Turtle Technologies partner to accelerate South Africa’s digital infrastructure and cloud transformation

Africa Data Centres (https://www.AfricaDataCentres.com), a business of Cassava Technologies, a pan-African technology group, has formed a commercial partnership with Blue Turtle Technologies, one of South Africa’s leading enterprise IT solutions providers, to deploy colocation services in the Cape Town and Midrand data centres. This agreement marks a significant step in expanding South Africa’s enterprise cloud and digital infrastructure ecosystem, enabling secure, scalable, and compliant colocation and private hosted cloud services for local enterprise customers. 

The partnership enables Blue Turtle Technologies to deploy several racks, providing their enterprise clients with access to world-class, secure, and compliant colocation and private hosted cloud services. Additionally, this collaboration will also allow South African businesses the opportunity to rapidly embrace cloud computing, digital transformation, and data-driven operations in a scalable, compliant, and high-performance colocation environment.   

“This partnership enables us to offer customers trusted colocation and private cloud solutions in two of South Africa’s most strategic data centre locations,” said Jan Hitge, Business Development Manager, Managed Services at Blue Turtle Technologies. “As enterprise clients increasingly look for secure, scalable, and cost-efficient alternatives to on-premises infrastructure, we anticipate strong market uptake – a confidence reflected in the accelerated ramp-up timeline we’ve committed to.” 

By providing high-availability colocation services backed by regulatory compliance, low-latency connectivity, and disaster recovery capabilities, the partnership is expected to support enterprises in modernising their IT environments, enhancing security posture, and meeting evolving data sovereignty requirements under laws such as South Africa’s Protection of Personal Information Act (POPIA). 

“This agreement is about more than just filling racks; it’s about enabling digital transformation across the economy,” said Adil El Youssefi, CEO of Africa Data Centres. “Blue Turtle brings a strong client base and the ability to scale rapidly, making them an ideal partner in our mission to deliver secure, resilient, and sustainable digital infrastructure across South Africa. As demand for trusted infrastructure continues to climb, we will work towards this partnership evolving to support broader cloud initiatives, edge computing, and AI-ready infrastructure deployments.” 

With commercial partners like Blue Turtle, Africa Data Centres continues to expand its footprint and impact across the continent, powering the next phase of enterprise transformation and solidifying South Africa’s status as a leading technology hub in Africa. 

Africa Data Centres, which operates the continent’s largest interconnected, vendor- and cloud-neutral data centre platform, will benefit from Blue Turtle’s strong go-to-market capabilities and proven track record in delivering IT solutions to South Africa’s enterprise sector. 

Distributed by APO Group on behalf of Africa Data Centres.

Africa Data Centres:
Africa Data Centres owns and operates Africa’s largest network of interconnected, carrier and cloud-neutral data centre facilities. Bringing international experts to the pan-African market, Africa Data Centres is a trusted partner for rapid and secure data centre services and interconnections across Africa. Strategically located in South, East and West Africa our world-class data centre facilities provide a home for all business-critical data for Africa’s small, medium and large enterprises and global hyperscale customers. https://www.AfricaDataCentres.com 

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Two more suspects arrested for passport fraud, corruption

Source: South Africa News Agency

The Serious Corruption Investigation component of the Directorate for Priority Crime Investigation, based in Pretoria, has arrested an additional two suspects in the ongoing operation that began on 14 June 2025, in KwaZulu-Natal, bringing the number of those arrested to seven.

The execution operation emanates from a complaint from the Department of Home Affairs (DHA) relating to the issuance of fraudulent passports to undocumented foreign nationals. 

The allegations reported serious offences include corruption, fraud and the contraventions of the Identification Act and Immigration Act, which took place between February 2020 and July 2023. A group of South African citizens allegedly facilitated the fraudulent acquisition of South African passports by foreign nationals at DHA offices in Durban, specifically at the Commercial Street branch. 

These unlawful activities took place outside of regular business hours, including evenings, weekends and public holidays, when the DHA offices were officially closed.

Preliminary investigations by the DHA confirmed that the criminal activities were conducted after hours, where the local citizens were offered R300 to R1 000 in exchange for their cooperation, particularly at DHA offices in Isipingo, Durban Central and Eshowe — resulting in a case being opened for investigation by Serious Corruption Investigation.

Thus far, a total of 38 individuals have been previously arrested in the matter from September 2022 to date. Of those arrested, seven are DHA officials, while 31 are private citizens. 

About 24 individuals, four of whom are DHA officials, have been convicted and sentenced to a combined sentence of 310 years imprisonment.

The other five suspects were arrested by the Serious Corruption Investigation on 14 June 2025 in various parts of Durban and will face charges of corruption, fraud, contravention of the Immigration Act and contravention of the Identification Act.

The DPCI is not ruling out the possibility of more suspects being arrested. – SAnews.gov.za

Social Development leads relief efforts in flood-stricken OR Tambo District

Source: South Africa News Agency

Social Development Minister Sisisi Tolashe has visited the OR Tambo District in the Eastern Cape as part of coordinated efforts by government to offer psychosocial support and social relief packages to the communities adversely affected by the recent floods. 

The Minister was joined by Eastern Cape MEC for Social Development, Bukiwe Fanta and Speaker of the King Sabata Dalindyebo Local Municipality, Nomamfengu Siyo-Sokutu. 

During the visit, both the Minister and the MEC extended heartfelt condolences to the families who have lost their loved ones and wished a speedy recovery to those who were injured and currently recovering in hospitals and places of safety.

“SASSA [South African Social Security Agency] and Home Affairs are working very closely to ensure that death certificates are released, so that the agency can assist the families that will not be able to lay to rest their loved ones with financial assistance,” the department said in a statement on Monday. 

The principals were accompanied by the National Director-General Peter Netshipale, SASSA CEO Themba Matlou, Acting CEO of National Development Agency (NDA) Thabani Buthelezi, SASSA Eastern Cape Regional Manager Bandile Maqetuka, and NDA Provincial Manager, Nokulunga Skeyi. 

Following the events of the past week, where approximately 90 people lost their lives and thousands displaced, the social development sector with its partners dispatched its personnel to provide assistance to the affected people. 

SASSA, through its Social Relief of Distress (SRD) programme, has acted swiftly to assist families whose homes were severely affected during the floods. To this end, SASSA has been active on three established sites, where people are served with three nutritious meals a day, reinforcing the agency’s commitment to immediate food security.

In anticipation of the transition phase, SASSA has developed a disengagement plan aimed at equipping beneficiaries with basic resources to support reintegration and restore a sense of stability. This includes the provision of urgent packs to restore the dignity of the families who have lost everything they had. 

The department explained that the activation of the Disaster Management Act has enabled SASSA and its partners like the Gift of the Givers and the Church of Jesus Christ of Latter-Day Saints, to provide urgent needed services to the displaced communities. 

“The work of the agency has been supervised by the Internal Audit Committee to allow proper accountability at the end of the intervention to avoid and protect the resources of government,” the department said. – SAnews.gov.za 

Five suspects to appear in Durban Commercial Crimes Court

Source: South Africa News Agency

Five suspects arrested over the weekend for fraud and corruption are scheduled to appear in the Durban Commercial Crimes Court today.

The arrest is related to the issuing of passports at the Department of Home Affairs offices in KwaZulu-Natal.

A Home Affairs-led law enforcement operation, supported by the Directorate for Priority Crime Investigation, busted a syndicate involved in passport fraud at the uMngeni and Commercial Road offices in Durban. 

Among the five people arrested are a former Home Affairs official from the Prospecton office, a municipal project volunteer at the Commercial Road office, and three members of the public – one of whom was found with 226 passports that were recently stolen from the uMngeni Home Affairs office.

Earlier this year, Home Affairs Minister, Dr Leon Schreiber, warned at the launch of the Border Management and Immigration Anti-Corruption Forum (BMIACF) that South Africa was increasingly becoming a “syndicate society”, and that Home Affairs was determined to work with other law enforcement agencies to crack down on syndicates operating in this environment.

The operation follows the dismissal of 33 corrupt officials since July last year, as well as the criminal conviction of eight offenders, with sentences ranging from four to 18 years in prison.

The successful operation was initiated by the Home Affairs’ Counter-Corruption Unit, following information received from the public.

One of the suspects was found with keys to the Home Affairs offices on Commercial Road and at Prospecton. 

The same suspect was also found with copies of enabling documents that did not belong to him. 

Two further suspects have been identified as members of this syndicate but the Hawks remain on the hunt for them.

“This latest operation lands another blow in our ongoing cleanup campaign at Home Affairs, which is specifically focused on breaking open criminal syndicates. 

“The details of the case also reaffirms the urgent work we are doing to digitalise all of our processes, so that it becomes impossible for syndicates to penetrate and manipulate our systems. 

“This combination of ensuring criminals are arrested and prosecuted, and using digital transformation to close the loopholes they exploit is how we will ultimately win the war against corruption,” Schreiber said. – SAnews.gov.za

Minister Hlabisa to visit communities affected by storm in Impendle

Source: South Africa News Agency

The Minister of Cooperative Governance and Traditional Affairs, Velenkosini Hlabisa, is set to visit the Impendle Local Municipality after the area was severely affected by recent strong winds.

According to the department, the visit, scheduled for Tuesday, is in response to the intense weather conditions that have caused widespread damage and hardship for more than 100 families in the municipality, with Wards 1 and 5 being particularly hard hit by the storms. 

The Minister will be accompanied by the Premier of KwaZulu-Natal, Thamsanqa Ntuli. 

“The Premier and Minister will conduct on-site assessments, engage with affected residents, and ensure that urgent relief measures are being implemented,” the department said in a statement. 

This joint visit underscores government’s commitment at both provincial and national levels to respond swiftly and effectively to natural disasters and support vulnerable communities through recovery and rebuilding efforts. 

On Friday last week, President Cyril Ramaphosa visited Mthatha in the Eastern Cape to offer support and assess the damage following the recent floods that killed about 90 people.

The floods have caused widespread destruction to homes, government facilities, roads, hospitals, and schools, highlighting the urgent need to tackle climate change. 

President Ramaphosa highlighted that this is becoming a new reality for South Africa, with both Eastern Cape and KwaZulu-Natal experiencing recurring annual disasters.

“The Eastern Cape and KwaZulu-Natal are now prone to continuous annual disasters that are causing a lot of pain and suffering amongst our people, where a number of people are dying,” he said then. 

Government officials pledged continued support to the affected communities, promising to assist families in their time of grief.

President Ramaphosa also took the time to extend his condolences to the people of KwaZulu-Natal, who are facing significant challenges due to climate change. – SAnews.gov.za

Infobip dévoile Conversational Experience Orchestration Platform (CXOP) : la nouvelle génération des conversations client propulsées par Intelligence Artificielle (IA)


Infobip (www.Infobip.com), leader mondial des communications cloud, annonce le lancement de sa Conversational Experience Orchestration Platform (CXOP), une solution de rupture qui place l’intelligence artificielle agentique au centre de toutes les interactions client. Avec CXOP, les marques ne sont plus limitées par des processus figés et préprogrammés : elles peuvent désormais instaurer des conversations dynamiques, orientées vers des objectifs précis, que ce soit en marketing, en vente ou en service client – et ce, à grande échelle. Ce lancement s’inscrit dans la continuité de l’AI Hub d’Infobip, en marquant une étape stratégique : l’intégration native de l’IA agentique à l’ensemble de son écosystème technologique primé, pour réunir, au sein d’une plateforme unique, canaux, données et automatisation intelligente.

Reposant sur Microsoft Azure OpenAI et les modèles Foundry, CXOP active des agents intelligents capables d’orchestrer des parcours clients personnalisés via des canaux comme WhatsApp, RCS ou les chats web. Ces agents comprennent le contexte, agissent de façon autonome, et collaborent naturellement avec les équipes humaines lorsque la situation l’exige — ce qui permet de réduire considérablement les délais de traitement, d’améliorer la fidélisation, tout en maîtrisant les coûts.

À une époque où les consommateurs exigent des échanges immédiats, pertinents et homogènes quel que soit le canal, CXOP apporte une réponse concrète. Elle réunit messagerie, automatisation et assistance intelligente dans une plateforme unique, conçue pour s’adapter en temps réel aux comportements, aux intentions et aux émotions des utilisateurs.

Grâce à CXOP, les entreprises sont désormais en mesure de :

  • Déployer des interactions empathiques, pilotées par des objectifs, sur tous les canaux de communication
  • Réduire les délais de réponse et les coûts liés au service client grâce à l’automatisation
  • Améliorer la conversion des prospects et la performance des campagnes grâce à une personnalisation en temps réel
  • Accompagner les équipes hybrides avec des logiques “human-in-the-loop” adaptées aux cas les plus complexes
  • Lancer rapidement leurs expériences conversationnelles, qu’elles optent pour une mise en œuvre sans code ou avec un développement sur-mesure

Le cœur de CXOP repose sur un réseau d’assistants intelligents dotés d’IA agentique, capables de comprendre les intentions des utilisateurs et d’exécuter des processus contextualisés. Bien plus que de simples bots, ces agents guident, résolvent et agissent, offrant des expériences fluides, naturelles et continues – depuis la génération de leads jusqu’à la fidélisation des clients.

« CXOP permet aux entreprises de dépasser les limites des workflows statiques pour offrir des interactions intelligentes, empathiques et évolutives », affirme Ivan Ostojić, Chief Business Officer chez Infobip. « C’est une avancée essentielle vers des expériences client fondées sur l’intelligence artificielle, capables de générer un véritable impact mesurable pour les entreprises. »

« En remplaçant les automatisations classiques basées sur des règles par l’intelligence agentique, la nouvelle plateforme CXOP d’Infobip représente une réelle avancée dans la gestion de l’expérience client », souligne Myladie Stoumbou, Directrice Senior des partenariats ISV chez Microsoft. « Disponible sur la marketplace Microsoft Azure, cette solution certifiée permet aux clients d’y accéder facilement tout en simplifiant la gestion des fournisseurs. »

Distribué par APO Group pour Infobip.

Contacts presse :
Marcelo Nahime  
marcelo.nahime@infobip.com

Bojana Mandić 
Bojana.Mandic1@infobip.com

À propos d’Infobip :
Infobip est une plateforme mondiale de communications cloud qui permet aux entreprises de concevoir des expériences connectées à chaque étape du parcours client. Accessible depuis une seule interface, l’offre d’Infobip combine engagement omnicanal, gestion des identités, authentification des utilisateurs et solutions de centre de contact. Son ambition : aider ses clients à surmonter la complexité des communications numériques pour accélérer leur croissance et renforcer leur relation client. Grâce à une technologie développée en interne, Infobip peut atteindre plus de sept milliards d’appareils et objets connectés sur six continents, via plus de 9 700 connexions — dont plus de 800 directes avec des opérateurs télécoms. Fondée en 2006, l’entreprise est dirigée par ses cofondateurs : Silvio Kutić (PDG), Roberto Kutić et Izabel Jelenić.

Distinctions récentes :

  • Classée Leader pour la troisième fois dans le rapport Omdia CPaaS Universe (avril 2025)
  • Nommée Leader établi dans le classement de l’IA conversationnelle par Juniper Research (février 2025)
  • Consacrée Leader CPaaS pour la troisième fois par l’IDC MarketScape (février 2025)
  • Identifiée comme l’un des principaux fournisseurs CPaaS dans le rapport MetriRank de Metrigy (décembre 2024)
  • N°1 parmi les leaders établis en messagerie RCS pour les entreprises selon Juniper Research (novembre 2024)
  • Récompensée comme principal acteur de la prévention de la fraude AIT par Juniper Research (octobre 2024)
  • Désignée Leader dans le Magic Quadrant™ 2024 de Gartner® pour les CPaaS, pour la deuxième année consécutive (juin 2024)
  • Sélectionnée dans la liste annuelle des entreprises les plus innovantes du monde par Fast Company (mars 2024)